Last Updated: 01 October 2026

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Kudos Fashions Private Limited (“Kudos”, “we”, “our” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit or interact with our website, contact us, make an enquiry, purchase our products, or otherwise use our services.

Kudos Fashions Private Limited operates the Kudos Luggage and Bags business and specialises in luggage, travel bags and travel accessories. Kudos Luggage

By using our website, you acknowledge that you have read and understood this Privacy Policy.

 

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

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A. Information You Provide

This may include:

• Full name

• Mobile/telephone number

• Email address

• Billing and shipping address

• Delivery details

• Product and order information

• Payment-related information required to process your purchase

• Information provided through enquiry, contact or feedback forms

• Information provided when you communicate with our customer support team

• Any other information you voluntarily provide to us

We only seek information that is reasonably necessary for the relevant purpose.

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B. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, such as:

• IP address

• Browser type and version

• Device type

• Operating system

• Website pages visited

• Date and time of visits

• Referring website or source

• General website usage and interaction information

This information may be used for website security, analytics, troubleshooting and improving your browsing experience.

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2. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders

• Arrange delivery of products

• Process payments and refunds

• Respond to enquiries and customer-support requests

• Provide information about products and services

• Communicate with you regarding your orders or enquiries

• Improve our products, services and website

• Understand website usage and customer preferences

• Prevent fraud, misuse and unauthorised activity

• Maintain website and transaction security

• Comply with applicable legal and regulatory requirements

• Send promotional communications where permitted and where required, based on your consent

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected, except where permitted or required by applicable law.

 

3. Marketing Communications

If you have opted to receive promotional communications from us, we may contact you through email, SMS, telephone, WhatsApp or other permitted communication channels regarding:

• New products

• Offers and promotions

• Sales

• Brand updates

• Events or campaigns

You may opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Please note that even if you opt out of marketing communications, we may still contact you regarding transactions, orders, payments, deliveries, customer service or other necessary matters.

 

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, understand website traffic and provide a better user experience.

Cookies may help us:

• Remember your preferences

• Keep products in your shopping cart

• Understand how visitors use our website

• Improve website performance

• Measure the effectiveness of marketing activities

You may configure your browser to refuse or restrict cookies. However, disabling certain cookies may affect some website functionality.

Where required by applicable law, we will seek appropriate consent for non-essential cookies or similar technologies.

 

5. Sharing of Personal Information

We do not sell or rent your personal information.

We may share relevant information with trusted third parties where reasonably necessary to operate our business, including:

• Payment service providers

• Delivery and logistics partners

• Website hosting and technology providers

• Website analytics and marketing service providers

• Customer-support service providers

• Professional advisers

• Government authorities or law-enforcement agencies where legally required

Such sharing will be limited to information reasonably necessary for the relevant purpose.

Third-party service providers may process information according to their own privacy policies and applicable contractual or legal obligations.

 

6. Payment Information

Where you make a purchase through our website, payment information may be processed by authorised third-party payment service providers.

Kudos does not intend to store complete card numbers, CVV numbers or other sensitive payment credentials on its own systems unless specifically required and legally permitted.

Payment transactions may therefore be subject to the privacy and security practices of the relevant payment service provider.

 

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or through our website.

 

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Completing transactions

• Providing customer service

• Maintaining business and transaction records

• Meeting accounting, tax and legal obligations

• Resolving disputes

• Preventing fraud and misuse

• Enforcing our agreements

When personal information is no longer required, we may securely delete, anonymise or otherwise dispose of it, subject to applicable legal requirements.

 

9. Your Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

• Request information about the personal data we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of personal information where legally applicable

• Withdraw consent where processing is based on consent

• Opt out of certain marketing communications

• Raise a complaint or grievance regarding the processing of your personal information

Requests may be subject to reasonable verification to protect your information from unauthorised access.

India's Digital Personal Data Protection Act, 2023 provides, among other things, requirements concerning notice and consent and allows withdrawal of consent where consent is the basis for processing. MeitY

 

10. Third-Party Websites

Our website may contain links to third-party websites, social-media platforms, payment services or other external services.

Kudos is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

 

11. Children's Privacy

Our website and services are not intended to knowingly collect personal information from children.

If we become aware that personal information belonging to a child has been collected in circumstances where such collection is not permitted, we will take reasonable steps to address the situation in accordance with applicable law.

 

12. Grievance Redressal

If you have any questions, concerns or complaints regarding the collection or use of your personal information, you may contact us.

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Kudos Fashions Private Limited
E/26, South Extension Part 2,
Main Market, New Delhi – 110049, India

Email: customercare@kudosfashions.in
Phone: +91 8527750960 / +91 11 40591888 

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We will make reasonable efforts to review and respond to privacy-related requests within the timeframe prescribed by applicable law.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal requirements or privacy practices.

The revised version will be published on this page with an updated “Last Updated” date.

We encourage you to periodically review this page to stay informed about how we handle your personal information.

 

14. Contact Us

For questions, requests or concerns relating to this Privacy Policy or your personal information, please contact:

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Kudos Fashions Private Limited
E/26, South Extension Part 2, Main Market
New Delhi – 110049, India

Email: customercare@kudosfashions.in
Phone: +91 8527750960 / +91 11 40591888