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HOME DELIVERY POLICY

Last Updated: 9 Oct 2026

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Kudos Fashions Private Limited (“Kudos”, “we”, “our” or “us”) primarily operates through its physical retail store. As a convenience to our customers, home delivery may be arranged for eligible purchases made at our store, subject to the terms and conditions set out below.

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1. Delivery Area

Home delivery is currently available only within Delhi NCR, subject to serviceability of the delivery location.

For the purpose of this policy, Delhi NCR includes Delhi and such adjoining areas of Haryana, Uttar Pradesh and Rajasthan as may be serviceable through our delivery arrangements.

Kudos reserves the right to determine whether a particular delivery address falls within our serviceable area.

Orders outside the Delhi NCR region will not be accepted under this home-delivery facility.

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2. Advance Payment

All home-delivery orders must be paid for 100% in advance.

Delivery will be scheduled only after the full payment has been successfully received and confirmed by Kudos.

Cash on Delivery (COD) is not available.

No product will be dispatched or handed over for delivery against partial payment, payment on delivery or an informal payment commitment.

 

3. Delivery Charges

Applicable delivery charges, if any, will be communicated to the customer before the order is confirmed.

The customer must approve the applicable delivery charges along with the product purchase amount before payment is made.

Any additional charge arising because of circumstances attributable to the customer, such as an incorrect address, repeated failed delivery attempts or a requested change in delivery location, may be payable separately by the customer.

 

4. Delivery Timeline

The estimated delivery timeline will be communicated to the customer at the time of placing the order.

Delivery timelines are estimates and may vary due to:

  • Traffic and road conditions

  • Weather conditions

  • Local restrictions

  • Public holidays

  • Operational constraints

  • Unforeseen events or force majeure circumstances

Kudos will make reasonable efforts to deliver within the communicated timeline but does not guarantee delivery at a specific time unless expressly confirmed in writing.

 

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • House/flat/shop number

  • Building/society name

  • Street/road

  • Locality

  • City

  • PIN code

  • Contact person's name

  • Valid mobile number

Kudos will not be responsible for delays or failed deliveries arising from an incorrect, incomplete or inaccessible address or inaccurate contact information provided by the customer.

 

6. Change of Delivery Address

Any request to change the delivery address after the order has been confirmed must be communicated to Kudos as soon as possible.

A change of address will be subject to:

  • Serviceability of the new location

  • Delivery status of the order

  • Availability of the product

  • Any additional delivery charges

Once the product has been handed over to the delivery personnel, a change of address may not be possible.

 

7. Delivery Attempts

The customer or an authorised representative should be available at the delivery address to receive the order.

If delivery cannot be completed because:

  • Nobody is available to receive the order;

  • The customer cannot be contacted;

  • The address is incorrect or incomplete;

  • Access to the premises is unavailable; or

  • The customer refuses to accept the order,

Kudos may make reasonable efforts to arrange another delivery attempt.

Any additional delivery cost arising from repeated unsuccessful delivery attempts may be charged to the customer.

 

8. Authorised Person

The customer may nominate a family member, colleague, security representative or other authorised person to receive the order.

By accepting delivery on behalf of the customer, such person will be deemed to have received the product on the customer's behalf.

 

9. Product Inspection at Delivery

Customers are encouraged to inspect the package and product at the time of delivery.

The customer should check:

  • Product received

  • Product colour/design, where applicable

  • Quantity

  • Visible external damage

  • Packaging condition

If the package appears visibly damaged or tampered with, the customer should immediately bring this to the attention of the delivery person and contact Kudos.

 

10. Damaged, Wrong or Defective Products

If a product is delivered in a damaged condition, is the wrong product, is materially different from what was purchased, or has a manufacturing defect, the customer should contact Kudos at the earliest opportunity with:

  • Order/invoice details

  • Photographs or video of the product and packaging

  • Description of the issue

Kudos will review the complaint and, where the claim is found to be valid, provide an appropriate remedy in accordance with applicable law and the applicable product return/refund/warranty policy.

Nothing in this policy is intended to limit any consumer rights available under applicable law.

 

11. Cancellation of Home Delivery Order

Because home-delivery orders are generally processed after confirmation and advance payment, customers should contact Kudos as soon as possible if they wish to cancel an order.

Once an order has been dispatched or handed over for delivery, cancellation may not be possible except where required under applicable law or as specifically provided under the applicable return/refund policy.

Any eligible refund will be processed in accordance with Kudos's applicable Cancellation & Refund Policy.

 

12. No Unauthorised Deductions

Customers may not deduct delivery charges, product charges or any other amount from the payment due to Kudos without prior written confirmation from Kudos.

Any refund or adjustment applicable to an order will be processed separately by Kudos.

 

13. Delivery Confirmation

Delivery may be confirmed through any reasonable means, including:

  • Customer acknowledgement

  • Signature

  • OTP verification

  • Digital delivery confirmation

  • Confirmation by an authorised recipient

The delivery record maintained by Kudos or its authorised delivery partner may be used as evidence of delivery, subject to applicable law.

 

14. Delays and Force Majeure

Kudos will not be responsible for delays caused by circumstances beyond its reasonable control, including but not limited to:

  • Natural disasters

  • Severe weather

  • Flooding

  • Fire

  • Government restrictions

  • Road closures

  • Civil disturbances

  • Strikes

  • Transportation disruptions

  • Public emergencies

  • Any other force majeure event

Where such an event affects delivery, Kudos will make reasonable efforts to inform the customer and arrange delivery at the earliest practical opportunity.

 

15. Delivery to Restricted Locations

Delivery may not be possible to certain locations because of security, access or operational restrictions, including certain:

  • Restricted government premises

  • Military or defence establishments

  • Airport restricted areas

  • Industrial/restricted premises

  • Locations where delivery personnel are not permitted access

In such cases, the customer may be required to collect the order from an agreed accessible location.

 

16. Delivery Partner

Kudos may use its own personnel or an authorised third-party delivery partner to fulfil home-delivery orders.

The customer agrees that relevant information, including name, mobile number and delivery address, may be shared with the delivery partner strictly to facilitate delivery and related customer service, subject to applicable privacy requirements.

 

17. Fraudulent or Suspicious Transactions

Kudos reserves the right to verify any order or payment that appears suspicious, fraudulent or inconsistent with normal purchasing behaviour.

Kudos may decline or hold an order for verification where reasonably necessary to prevent fraud or unauthorised transactions, subject to applicable law.

 

18. Applicable Policies

Home-delivery orders may also be subject to Kudos's:

  • Privacy Policy

  • Cancellation & Refund Policy

  • Return/Exchange Policy

  • Warranty Policy

  • Terms & Conditions

Customers are advised to review these policies before placing a home-delivery order.

 

19. Policy Changes

Kudos reserves the right to modify this Home Delivery Policy from time to time.

The updated policy will be published on the website with the revised “Last Updated” date.

Changes will not affect an order that has already been confirmed except where required by applicable law.

 

20. Contact Us

For home-delivery enquiries, order status or delivery-related concerns, please contact:

Kudos Fashions Private Limited
E/26, South Extension Part 2, Main Market
New Delhi – 110049, India

Email: customercare@kudosfashions.in
Phone: +91 8527750960 / +91 11 40591888

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